Privacy Policy

1. Information We Collect

When you make a booking, we collect: your name, phone number (for M-Pesa payment), optional email address, and your travel details (departure, date, passengers). We also collect your IP address and device information for fraud prevention.

2. How We Use Your Information

Your data is used to: process and confirm your booking, coordinate your transfer, send SMS or email confirmation (if email provided), and improve our service. We do not sell your data to any third party.

3. Payment Processing

Payments are processed via IntaSend (M-Pesa STK push). We do not store your M-Pesa PIN or full payment credentials. IntaSend's privacy policy applies to payment processing.

4. Data Retention

Booking records are retained for a minimum of 3 years for accounting and legal compliance. You may request deletion of your personal data at any time by contacting us, subject to legal retention obligations.

5. Cookies

Our website uses only session cookies for admin authentication. We do not use advertising or tracking cookies on the public-facing site.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. Contact us at info@sgrshuttlemombasa.com with any data-related requests.

7. Contact

For privacy queries: info@sgrshuttlemombasa.com